Question 1

What do you need from us before the event to get started?

Accepted Answer

Prior to the event, we will require standard event configuration inputs, including agenda details, speaker names, session titles. We require a 30 minute call with the AV team supporting the event, to walk them through hardware requirements (which we can share in a best practices document), technical setup onsite, pre-event testing and live operation.

Question 2

What is your accuracy rate for transcriptions and summaries?

Accepted Answer

Rozie Synopsis transcription accuracy is comparable to leading enterprise-grade speech-to-text systems and performs best in controlled conference environments with professional AV setups. Accuracy varies based on audio quality, microphone configuration, speaker clarity, and background noise. Our benchmarks come in at 95%. Most of the time with high quality audio we land at 97%, which is state of the art.
From our 75+ supported languages the accuracy rate is on par or better than state-of-the-art benchmarks associated with each language we support. Aggregate performance is 80-90% and typically outperforms or is comparable to state-of-the-art machine translation engines.
The system includes prompt guardrails, post-processing filters, and foundation-model safeguards to reduce the risk of biased, offensive, or inappropriate outputs. No personal demographic data is processed.Post-event reports undergo human editorial review, and translation quality is continuously monitored through QA processes, including review by native speakers where applicable.Automated error handling includes re-runs and fallback mechanisms if translation or processing errors are detected.

Question 3

How do you ensure accuracy of the generated insights?

Accepted Answer

Ahead of the event, Rozie Synopsis configures domain-specific guardrails so the AI is already focused on the event’s theme, including common acronyms, abbreviations, and industry terminology. This approach has been used successfully across highly specialized industry events, and teams consistently note strong accuracy in handling acronyms and technical language.

Question 4

Do you need to integrate with our existing platforms?

Accepted Answer

It is not mandatory to integrate with your existing platforms to get started. But as a best practice, we recommend some integrations. We have out-of-the-box integrations with most event tech platforms.‍
Agenda management system - This allows us to pull agenda details and any updates or changes through API (Session names, speakers names, headshots , bios, titles).
Event App - Insights links can be embedded in your event app so attendees can access summaries and translations directly within the event app, providing a better attendee experience.
Registration system - If you want to gate your Knowledge hub by attendee registration email and/or give your sponsors a deper look at which users are engaging with what type of content.‍
Exhibitor portal - If you want to give your sponsors lead data on who engages with their sponsored content in their existing exhibitor portal.

Question 5

Can you adapt the tone, level of detail, and structure of the insights and reports?

Accepted Answer

At present, the structure and format of insights are standardized to ensure consistency and reliability across sessions. This includes clearly defined sections such as session summaries, key takeaways, and recommendations. The post event session reports also include these sections and key quotes and conclusions. There are two options for report length, detailed (circa 6-8 pages) and concise (circa 4 pages).
That said, configurability is on the product roadmap, and we plan to introduce greater flexibility to adjust tone, level of detail, and structural emphasis based on event type, audience, or use case (e.g. executive vs. technical audiences) in future. Any such configuration would be reviewed and validated with the event prior to activation.

Question 6

Can we control access for the post-event knowledge hub?

Accepted Answer

Yes. The post event knowledge hub has 3 access options:
Generally available - Anyone with the link can access.
Email-only gating - A user has to enter email before viewing the content.
Email and OTP (One-Time Password) validation - A user has to enter the email that was used during registration, and enter an OTP for validation, before they can access content.

Question 7

Where is all data stored (country and type of server)?

Accepted Answer

By default, Rozie Synopsis data is stored on secure cloud infrastructure hosted in the United States. However, Rozie Synopsis supports regional data residency, and we currently work with enterprise clients who require data to be stored within the European Union.
Data is hosted on enterprise-grade cloud infrastructure with standard security, access controls, and encryption in place. Data residency requirements can be accommodated based on customer needs and contractual agreements.

Question 8

What KPIs do you typically track? (usage, accuracy, engagement, delivery times…)

Accepted Answer

Rozie Synopsis provides a real-time and post-event analytics dashboard that tracks usage, engagement, and content performance across sessions and reports. Key metrics include:
Engagement & Usage - Total interactions (clicks, views, navigations), Unique users, Total page views, Average engagement time per user/session.
Content Performance - Most-viewed sessions and reports, Views and unique users per session summary, Ranking of top-performing sessions by engagement.
Audience Insights - Geographic distribution of users (country-level), Device distribution (desktop, mobile, tablet), Browser distribution.
Content Hub Analytics - Usage of the post-event Knowledge Hub, Engagement with executive summaries and session reports, Time spent consuming post-event content.
These metrics are available via the Rozie Synopsis Admin & Analytics Dashboard, updated continuously during the event and refreshed post-event to support reporting, internal review, and sponsor ROI validation.

Question 9

Is there a dashboard showing activity in real time?

Accepted Answer

Yes. Rozie Synopsis provides real-time dashboards for monitoring live session activity, insights generation, and engagement during the event. These dashboards are available to authorized administrators and event staff.

Question 10

What happens if the network connection drops? Do you have an offline or back‑up mode? Can we use Rozie Synopsis for recordings from past events?

Accepted Answer

Currently the system needs internet connectivity to create transcripts, translations and summaries, however if the internet drops out momentarily the system self heals and will continue the session as normal when connectivity is restored.
We continue to capture raw audio when internet connectivity is interrupted. Once it is restored the system will transcribe and summarize the audio captured.
We do have a plan in our product roadmap in future to make translations, transcriptions and summaries to run without internet connectivity.

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Award-winning AI experience production platform for events

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Frequently asked questions