AI Event Transcription and Summaries for Customer Success Roundtables

Customer success roundtables produce some of the most valuable insights real-world product feedback, customer challenges, roadmap discussions, and strategic success stories. Yet most teams struggle to capture or retain all this information. Rozie Synopsis, an award-winning platform, solves this with AI-powered transcription and structured summaries that appear in real time during discussions and turn into a searchable knowledge hub teams can use long after the roundtable ends.

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The Challenge of Capturing & Retaining Insights at Customer Success Roundtables

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According to Ebbinghaus’ Forgetting Curve, people forget most new information within hours. During customer roundtables, this challenge increases: packed agendas, multiple customer perspectives, rapid-fire dialogue, and deep product discussions make it difficult for teams to stay present while taking accurate notes.

Rozie Synopsis fixes this by capturing discussions in real time and turning them into clear insights and action items that teams can revisit, share, and build on long after the session ends.

What Is AI Event Transcription & Summarisation?

AI event transcription converts spoken content from customer conversations into accurate text using advanced speech recognition. AI summarisation then condenses long discussions and diverse viewpoints into structured takeaways teams can understand quickly.

Customer Success Teams

Stay aligned on needs, blockers, wins, and action items.

Organisers

Share recaps faster, track themes, and improve engagement across accounts.

Product, Marketing & Leadership

Turn sessions into product insights, messaging updates, enablement content, and customer narratives.

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Trusted by global events:

Why Rozie Synopsis Is Valuable for Customer Success Roundtables

Knowledge Retention

Teams can revisit feedback, requests, use cases, and shared challenges at any time useful for events linked to Blockchain Conferences, where insights tend to be complex and deeply technical.

Content Accessibility

Colleagues who missed the roundtable can easily review accurate transcripts and summaries.

Organisational Learning

AI highlights recurring product gaps, customer themes, success patterns, and opportunities for improvement.

Content Creation

Convert discussions into case studies, internal reports, product updates, and customer-facing materials with minimal effort.

How Rozie Synopsis Works During Customer Success Roundtables

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Capture Every Session

Connects to meeting AV and captures audio, video, and presentations automatically.

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Transcribe Instantly

AI produces clean, speaker-tagged transcripts in real time.

Summarise and Analyse

Identifies themes, requests, decisions, product gaps, and action items across discussions.

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Reuse and Share

Creates a searchable year-round knowledge hub with all customer insights.

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Award-winning AI experience production platform for events

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Types of Customer Success Roundtables Rozie Synopsis Supports

Enterprise Customer Roundtables

Capture detailed conversations around adoption, challenges, and strategic priorities.

Product Feedback Sessions

Document feature requests, usability insights, and roadmap alignment discussions.

Industry or Segment Roundtables

Preserve vertical-specific insights and customer challenges.

Customer Advisory Boards

Record high-value discussions, expectations, decisions, and strategic direction.

After the Meeting: Your Post-Event Knowledge Hub

Sign at Google Public Sector Summit titled 'Session insights' with instructions to scan a QR code for live insights and session recaps.

Rozie Synopsis turns every transcript, summary, and takeaway into a structured post-event knowledge hub designed in your organisation’s colours and branding.

It becomes an always-on library that strengthens customer relationships, supports product evolution, and enhances long-term customer success.

Frequently asked questions

Can Rozie capture multiple customer viewpoints when several people speak at once?

Yes. Rozie uses speaker tagging and multi-source audio capture to separate voices clearly, ensuring individual customer perspectives remain easy to review and attribute.

How does Rozie help Customer Success teams turn roundtable insights into follow-up actions?

Rozie highlights action items, ownership, recurring blockers, and customer-specific requests, making it simple for teams to prioritise next steps and stay accountable after the session.

Can Rozie support roundtables that include both in-person and remote customers?

Absolutely. Rozie captures discussions across physical rooms and virtual platforms, merging everything into unified transcripts and summaries for global customer groups.

Is Rozie suitable for sensitive or confidential customer conversations?

Yes. All captured content is encrypted, access-controlled, and fully managed by your organisation. Only authorised team members can view transcripts and summaries.

Can insights from roundtables be reused for product, marketing, or leadership initiatives?

Definitely. Teams often transform Rozie outputs into roadmap inputs, case studies, messaging updates, voice-of-customer reports, and executive briefings without the manual effort.

Love the product and so pleased with the output, now powered by Gemini! Getting near real time summaries of sessions from our events in user friendly interface that integrates with our event app Whova. Look forward to our continued partnership for future events

Virginia Sharma

Head of Brand and Product Marketing, Google Public Sector

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I have to say that about 20 minutes into the opening presentation, that I realized that the “Speaker Insights” projected on the screen were AI generated. I will go back and refer to some of them. Well done!”

Pascale Batchoun

Speaker, IATA World Data Symposium