AI Event Transcription and Summaries for Customer Advisory Board Events

Customer Advisory Board events bring together your most strategic customers the people shaping your roadmap, messaging, and long-term direction. But these sessions generate hours of nuanced discussions, product insights, objections, and strategic recommendations that are easy to lose once the meeting ends. Rozie Synopsis, an award-winning live-event intelligence platform, solves this by capturing every conversation in real time and turning it into structured insights your teams can rely on throughout the year.

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The Challenge of Capturing & Retaining Insights at Customer Advisory Board Events

Two men in suits seated on stools having a discussion on stage at the Google Public Sector Summit with a colorful abstract background.

But according to the Forgetting Curve, most new information fades within hours and CABs are dense by design. Multiple product updates, feedback rounds, and strategic discussions mean even attentive teams miss important details.

Rozie Synopsis fixes this by capturing CAB sessions in real time and turning them into clear, structured insights your teams can revisit, share, and act on long after the event ends.

What Is AI Event Transcription & Summarisation?

AI event transcription converts spoken content from CAB sessions into accurate, speaker-tagged text. AI summarisation then analyses the discussion surfacing themes, customer sentiment, objections, feature requests, priorities, and action items.

Product Teams

Clear categorised insights to guide roadmap decisions.

Marketing & Strategy

Customer-validated messaging, themes, and use-case language.

Customer Success

Documented commitments, pain points, and follow-up expectations.

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Trusted by global events:

Why Rozie Synopsis Is Valuable for Customer Advisory Board Events

Knowledge Retention

Revisit every insight, request, concern, and recommendation without relying on scattered notes.

Customer Voice Amplification

Ensure the feedback customers give in the room shapes internal strategy, not just a recap slide.

Organisational Learning

AI highlights recurring themes, unmet needs, customer sentiment patterns, and strategic opportunities.

Content Creation

Turn CAB insights into internal briefs, product requirement documents, messaging updates, enablement content, and executive reports with minimal effort.

How Rozie Synopsis Works During CAB Events

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Capture Every Session

Connects to event AV or virtual meeting setups; captures audio, video, and presentations automatically.

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Transcribe Instantly

Real-time, speaker-tagged transcripts available as sessions unfold.

Summarise and Analyse

Customer priorities, feature requests, objections, decisions, and sentiment are automatically structured.

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Reuse and Share

Build a searchable, year-round CAB knowledge hub to support planning, roadmap refinement, and cross-team coordination.

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Types of Customer Advisory Board Events Rozie Synopsis Supports

Executive CABs

Capture strategic perspectives from senior customer leaders, along with the commitments made in the room.

Product Advisory Boards

Document product feedback, feature requests, and roadmap debates with full clarity and context.

Marketing & Messaging CABs

Preserve customer-validated language, objections, and stories that inform GTM strategy.

Industry-Specific CABs

Record niche terminology and nuanced discussions using Rozie’s industry-tuned AI models the same models that accurately handle complex topics at a blockchain conference.

After the Event: Your Post-Event Customer Insight Hub

Sign at Google Public Sector Summit titled 'Session insights' with instructions to scan a QR code for live insights and session recaps.

Rozie Synopsis turns every transcript, summary, takeaway, and customer recommendation into a structured post-CAB knowledge hub designed in your event’s branding.

A continuous feedback engine that strengthens roadmap alignment, improves strategic planning, and deepens customer relationships.

Frequently asked questions

Can Rozie Synopsis manage large CABs with multiple breakout sessions?

Yes. Rozie captures and processes audio, video, and presentations across multiple rooms simultaneously, generating individual transcripts and summaries for each session.

How quickly are transcripts and summaries available?

Rozie delivers real-time transcripts and near-instant summaries, enabling internal teams to align quickly after each CAB session.

Does Rozie support global CABs with multilingual participants?

Absolutely. Rozie offers real-time translation in 20+ languages so all customers can follow sessions and access summaries in their preferred language.

How does Rozie help organisations repurpose CAB content?

Rozie converts transcripts and insights into structured outputs teams can reuse for roadmap planning, messaging updates, executive communication, and quarterly strategy documents.

Is Rozie suitable for capturing sensitive customer discussions?

Yes. Rozie includes enterprise-grade security, role-based permissions, and private hubs to protect confidential customer conversations.

Love the product and so pleased with the output, now powered by Gemini! Getting near real time summaries of sessions from our events in user friendly interface that integrates with our event app Whova. Look forward to our continued partnership for future events

Virginia Sharma

Head of Brand and Product Marketing, Google Public Sector

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I have to say that about 20 minutes into the opening presentation, that I realized that the “Speaker Insights” projected on the screen were AI generated. I will go back and refer to some of them. Well done!”

Pascale Batchoun

Speaker, IATA World Data Symposium